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Help Center

How do I order?
Click on the "Add to Cart" button to choose products for purchase. When done shopping, click on the "checkout" button to complete your transaction.

 

Is my payment information safe?
Absolutely! Our payment processing system is 100% secure.

Our tech internet security team is dedicated to giving you safe and secure shopping experience.

 

Why the painting is "Unframed" or "No frame"?

We ship internationally and worldwide. The shipping fee for "framed" painting is costly due to extra care for the fragile frame and glass. You will get the painting rolled up in bubble wrap, resulting in cheaper shipping costs and safer.

 

What is 1-year Warranty?

1-year Warranty means your purchased item from Artistry Port is underinsured for ONLY 1 year. You could only claim 1 time of your broken item within 1 year starts from the day you receive the item.

 

What is Limited Lifetime Warranty

Limited Lifetime Warranty means your purchased item from Artistry Port is underinsured for a lifetime. You could only claim 2 times of your broken item without any expiry date starts from the day you receive the item.

 

When will I get my stuff?

Our team processes your order within 2-3 business days. It's an international mail.

Sculpture / Statue Order:

If you have ordered the sculpture from us, please expect a longer processing time (usually 3-5 days) as our artists need some finishing touch on your beautiful statue and art piece. 

Note: Please be expected a 2-4 weeks shipping delay due to the High Volume of Orders in this COVID-19 pandemic period. USA deliveries may be a bit quicker than the UK, Canada, Australia, and New Zealand. Almost all European, Asian, South American, Caribbean, and African countries will experience longer ship times.

It might delay for more than 4 weeks due to your country's flight restrictions at the moment. 

The outbreak has affected all the industries in the world. We will try our best to expedite the delivery.

We sincerely apologize for the delay, and hopefully, you understand that we are unable to control the virus' outbreak.

It might take a bit longer than expected, especially in the sale period and the holiday season.

We stop express shipping service for the time being due to the uncertainty of delivery time during the pandemic period (Update: Jan 24, 2021)

 

Special Note During COVID-19:

For the Canadian customers, Canada Post has informed us that the country is badly affected by the pandemic, and the number of parcels handled has hit a record high. Furthermore, the number of infection cases were recorded high in Canada.

Canadian Post will arrange delivery as fast as possible while ensuring staff safety and complying with relevant local pandemic regulations. The overall delivery time for Canada will be delayed and expected to take around 20-35 days.

Please prepare in advance if you have orders for the relevant area.

 

 

Is the order tracking available?
Yes. If you don't receive it, please email us at support@artistryport.com immediately.

 

May I make changes to my Order / Shipping Address?

We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at support@artistryport.com within 24 hours after your purchase and we will do our best to accommodate that change, BUT we cannot make any promises.

If the items(s) has/have already been shipped from our fulfilment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our customer service and we will swap it for the correct item.

 

What are the costs of shipping?
Shipping rates depend on where your package is being sent from and to.

 

What is your return policy?
If you aren't satisfied with your product, please reach out to our customer service department and we'll try and help resolve the issue.

 

What is your contact info?
Should you need to contact us, please use the contact form or email us at support@artistryport.com. Our dedicated team of customer service representatives is looking forward to assisting you.